Posts in the ‘career’ Category

I Want What You Have – The New Mentorship

Tuesday, March 2nd, 2010

Ever late to the game, this is my entry to the Mentorship Blog Round Table I announced last week. The round-up will be posted on Wednesday, March 3.

I contemplated calling this post something in typical Gen Y fashion, like “Personal Board of Advisors” but I’m not sure that’s going to get your head out of the overly formal idea of mentorship that we have. I think we need to open our minds to a new kind of mentorship.

Ever heard the expression “it take a village to raise a child”? Well, I’m fond of my own little saying: “It takes a village to raise a Holly.” I do have a personal board of advisors – not in the sense that I run everything past everyone of them, but most important decisions are run past a handful of them, while others are called on for technical guidance in their field of expertise. And there are quite a few of them. A village you might say.

The Criteria is Simple, but Not Easy

My criteria for mentors is rather loose, but at the same time, very difficult to achieve. You don’t have to have credentials or references… you don’t even have to be older than me or more senior than I am. But you do have to have something very special and rare.

The people I call my mentors have something I want.

The formal definition of mentor is “a trusted counselor or guide.” All of my mentors fit this definition, but that extra criteria of having something I want is critical. That’s why I find it hard to believe when I hear my peers say they don’t want or need mentors. I learned a long time ago that it was much easier to ask someone who already knew how to do something than to try to learn to do it all by myself. I also learned long ago that it’s easier to know where my weaknesses are so that I can find a way to strengthen them.

Spotting People Who Have What I Want

I’m not usually on the hunt for them. I like to think one of my strengths is my ability to observe. I watch people. I watch what they do, not necessarily what they say. Trying to find mentors based on accolades, awards, job titles, and their swagger has always let me down. It’s usually the people I would least expect that have what I want.

“Have what I want” can range from career experience to industry expertise, from health to general attitude about life, even fashion sense. I’m not sure that most of my mentors even know they are my mentors. I never ask them to sign up. I just ask them to get coffee or if I could call or email them sometime. If I can pick their brain or if they’d like to have lunch. Then I go into sponge mode and just try to soak it all up.

The interesting thing about picking mentors this way is that you don’t always learn what you think you’ll learn. My corporate career mentor, for example, taught me how to make the leap to owning my own business. When you target people based on how happy they are with their career, you learn how to be happy – not necessarily how to follow their career path. And when you pick someone to be your mentor because they ooze serenity and peace, somehow or other you learn how to be angry at the right times.

When A Mentor Doesn’t Work Out

It’s not like I’ve got a divining rod and I sort of blithely go through life with successful mentor after successful mentor. I’ve had my share of individuals who never called me back, clearly used me to get something, and others still who didn’t work out for one reason or another. Some of my mentors I’ve outgrown, realizing that they don’t have anything I would ever want. Sadder still, I’ve had mentors who had everything I wanted in life, and I watched them give it up to walk a dark and lonely path I pray I never follow them down.

I move on. I keep searching. And I learn, ultimately, from those people more about what I do and do not want from life.

Meet Holly’s Village, er… Board of Advisors

And now, allow me to introduce you to my mentors and personal board of advisors.

I have two, yes two, therapists. One is a talking therapist for general counseling needs, and the other is specially trained and she helps me get over my totally irrational fear of flying. I pay them to be on the board. Having been in or around some form of therapy since I was 14, I find that having a really good counselor around is good for me. Both my therapists are people I respect and believe I would have a friendly relationship with, outside the laws of professional relationships yada yada legal stuff.

I have a 12-step program sponsor. She essentially acts as my sounding board for any “great” idea I might have or any major life decisions.
I have lots of these so-called great ideas, and she helps bring me back from the brink of some majorly stupid decisions. And, other times, she’s there to guide back to sanity after I go ahead with said stupid decisions. She is responsible for walking me through the 12 steps of the program, and teaching me how she has gotten and stayed sober. She also sort of acts as a spiritual advisor of sorts. Not in a sense that she tells me what to believe, but more like how to go about finding it.

I had a corporate mentor, but now that I’m not in the corporate world, I guess she’s more of a business mentor. I also have a marketing mentor. Both of these mentors were my bosses at the job I recently left. I’m grateful to have developed the kind of relationship with them that is bigger than employment. Both of these mentors have the kind of field experience in marketing I hope to have one day, and I recognize in them how much I have to learn about traditional marketing in order to run a successful digital marketing agency.

I have a social media mentor, who has encouraged and supported me to do things like start a local chapter of Social Media Club, take on freelance work, and found my own business. He has constantly thrown me into the spotlight (and the trenches, for that matter!) time and time again, and shares openly and freely of his knowledge. I’m proud to say he “raised me right” in social media, passing on to me an intense love for the industry and a desire to help others “get it.”

I have a life coach. While I don’t use her as intensely or regularly as I have in the past, she’s someone who I know is only a phone call away when I’m faced with critical life decisions that don’t necessarily fall to my therapists, sponsor, or other mentors. She’s more like a third party who is more interested in finding out what jives with my life path than any one decision over another.

Those are my primary mentors, the ones who have really stood the test of time. I also have trusted advisors in fashion, spirituality and relationships. Members of my family, friends, business partner, and boyfriend often times resemble mentors to me. It’s difficult to say where that line starts and stops between love, friendship and a desire to teach and be taught.

I’ll leave you with this: In the end, the best mentors are the ones who support and teach you right out of from underneath of them.

2010: The Year of Organization

Wednesday, December 30th, 2009

As I lay on the couch, piecing together my idea for a post on themes versus resolutions, I went through the various themes I’d had in previous years, out loud to my boyfriend.

“’07 was well, just surviving. ’08 was the Year of Relationships. And this year was the Year of Finances.”

“So what’s 2010?” he asked.

I took a deep breath.

The Year of Organization.

My theme is usually based on the big hairy elephant in the room. Last year, I was over-drafting my bank account at least once a month. I never had enough money to last till the next paycheck. I had zero savings and three maxed out credit cards. I was perpetually without and didn’t have anything to show for it.

Enter 2009: The Year of Finances. It took me a while to figure out what would work for me. I had a lot of bad money habits and I really didn’t want to change many of them. After a few months of trying different things out, I finally got on board with Dave Ramsey. As I related in my previous post, I was able to not only stop over-drafting my bank account, but I paid of the credit cards, got current on my student loans, paid all my medical bills, and socked away almost three months of living expenses. In total, I paid down nearly $5,000 in debt.

So, when I say 2010 will be the Year of Organization, I know it will be a challenge.

The Year of Finances sucked. It wasn’t all la-la-la, I have so much money to throw into things. I had to budget, I had to forgo vacations, I didn’t get to buy any tech gadgets… and I had to start drinking coffee at home. I’m kidding, but it really was a painful change to make. I had a lot of great support from other Ramsey-ites (thanks to Michelle, Ashley and Kendra!), which helped.

Why this theme

As I said in the previous post, you should pick a theme that solves the most of your problems. And most of my problems these days seem to come from a complete and utter lack of organization. And there is mounting evidence that if I don’t make 2010 the Year of Organization, it might kill me.

I have two jobs.
I love my “day” job working in marketing research and don’t see that changing anytime soon. I work for a company that genuinely cares about me; I have a great boss and believe that management wants me here. I also have my own company that I work with after-hours and on weekends, which scratches my entrepreneurial itch but also fills my every waking moment outside of work. Having two careers is tough, and there’s a lot of schedule juggling to make it all happen without losing any integrity or quality in one or the other.

I have time-consuming allergies.
I have six – count them – SIX allergies. Four are environmental (dust mites, cat hair, mold and trees), but the other two are the tough ones: food allergies. I’m allergic to both wheat and soy, which means I pretty much can’t eat anything manufactured, processed or pre-packaged. I take medication for my environmental allergies, which works sometimes. I have to wash our comforter, comforter cover, sheets, special allergy pillow covers and mattress cover in hot bleach water every other week, which usually eats up an entire Saturday. I have to pre-cook my meals for the week, or I end up eating stuff I shouldn’t or not eating anything at all. And if I don’t make everything click exactly right, my allergic reactions usually take the form of intense fatigue.

I can’t say no.
They always tell people to make realistic goals. Saying “no” just isn’t a realistic goal for me. Start a local chapter of Social Media Club? Yes. Start a company? Yes. Put on a conference? Yes. Write some ebooks? Yes. Sit on this special committee? Yes. Take on a new client? Be on a radio show? Plan an unconference? Write for this new blog network? Yes, yes, yes and yes please! I like doing a lot of things. But that takes organization.

I’ve always been “messy” and I’m tired of it.
I don’t want to shatter anyone’s perception of me, but um… I’m really messy. Right now, I have four coffee cups on my desk, a spoon, two open bottles of water, and various tiny pieces of paper with notes on them. I never really finish the process of getting the laundry into the appropriate drawers, if by some miracle I fold them, and I don’t use my home office because I can’t move in it. When I was a kid, my mom coined the term “fire path” to describe the clear lane from my bed to the door in an otherwise unruly bedroom. I’ve always blamed this messiness and disorganization on my creativity… a big brain like mine simply can’t be bothered with details. But this isn’t really who I want to be. And I’ll be the first to admit that a neatly-appointed space just feels nicer.

I know there’s a long road ahead as I fumble through what doesn’t work before I find what does, but a New Year’s Theme shouldn’t be easy. And if I have anything like the kind of success I had in the Year of Finances, then the Year of Organization is going to be a very good one.

If you haven’t shared already, what’s your theme for 2010? Why?

Photo courtesy of austinevan via Flickr.

Taking a Year To Be

Monday, June 22nd, 2009

I sat next to my mom on the beach and considered how similar we were in regards to career drive and ambition. It was Mother’s Day, and I was five days post-surgery. We were sitting on the seawall because I wouldn’t make it up and down the stairs to the sand. Technically I wasn’t supposed to even be walking yet, but I needed to get out of the apartment.

I buried my feet in the sand and thought about what she was suggesting. “All I’m saying, Holly,” she said, “is that you might want to take it a little easy. Maybe you just slow down this year. Don’t make any big changes. Don’t move, don’t change jobs, don’t start any companies, don’t take on anything extra besides work. Just be for a while.”

Who wouldn’t want to be told to do less, I wondered. Who wouldn’t want the opportunity to be lazy? And there it was. Right there. Lazy. Kicking ass at a full-time professional job, being in a wonderful committed relationship, writing two blogs, and founding a professional organization is lazy? I’ve always pushed myself to be more, better, faster. If I wasn’t the only person doing it, I’d better be the youngest person doing it. If younger people were doing it, I was doing more.

I’ve been teetering back and forth on whether or not the women in my family have bodies that are just not equipped to handle stress, or if we put an extraordinary amount of stress on ourselves which affects our bodies. Two of my aunts have battled cancer, breast and brain. My mother was emitted to the E.R. with chest pains for the first time at 42. The pre-cancerous cells my surgery and biopsy had revealed were most likely the result of stress, my doctor warned me in her office.

I had my first nervous breakdown as a high school junior. I was working part-time, volunteering in an at-risk school, going to school full-time, taking 4 Advanced Placement courses, and taking a night class at the local college. I crumpled like a ball in the living room when my mom scolded me over the laundry. It didn’t really slow me down though. By my senior year I was going to the local college full-time in place of high school classes, with the same extracurricular schedule. Who was I if not all those things – a star student, an impressive application/ resume, a good employee, a girl on the make?

So maybe that’s why I wasn’t surprised when my doctor eyed my chart after the second round of biopsies and said that the past three months of low-stress living hadn’t made a difference. Hadn’t I spent most of those three months stressing out about how to maintain my immense checklist of “low-stress” things to do? Wasn’t it only the last few weeks where I let myself go to whatever the results were, left it in Something Larger’s hands?

One painful, frightening surgery later (which I had um, postponed by a month so I could launch a professional organization), I sat next to my equally driven mother and took her words of advice. She knew. She was still pushing and climbing at 50. “It’s always there,” she said of ambition. “It’ll be there in a year.”

Who am I if not a ladder-climbing employee, a twenty-something entrepreneur, a moonlighting freelancer, The Person in Town Who Knows About That, a woman on the make?

I guess I’m a woman taking it easy.

Tempering my ambition and drive is something I’ve got to figure out in my life, otherwise this thing, this cancer is just going to keep coming up. And the risks are just too great to ignore.

And while I made up my mind on the beach that day, it wasn’t until today I had to act on it. I turned down a $500/mo. freelance gig. And it was in a type of work that I love and have wanted to do more of. I even initially agreed, but backed out after a long talk with my boyfriend and lots of prayerful contemplation this weekend. It was probably one of the hardest things, besides the surgery, I’ve had to do this year.

My greatest fear in giving up this year to maintaining the life I already have is that I will miss out on something, some opportunity, some chance, some big life-changing event. Then I realize that I just went through the life-changing event. I came head-to-head with so many fears over the six months I endured biopsies, waiting periods, immune system boosters, and surgery. In the end, if I don’t learn how to slow down and enjoy what I’ve built, I’ll miss out on so much more.

Why I'm starting another blog

Wednesday, March 11th, 2009

My life has been an interesting series of transitions, always changing and moving in new directions. Social media seems to mimic our lives, and my life in the virtual world has transformed right alongside my not-so-virtual life (the two are increasingly interwoven… I’m not sure I could separate one from the other anymore).

When I started WorkLoveLife in February 2008, I had no idea it would take me where I am today. What nobody tells you when you start a blog is that you will become a junkie. First, you’ll start devouring other people’s blogs in your genre. Then you start commenting on their blogs, and then you figure out that when you do that you get more readers. Oh that’s neat, you think. I wonder what else I can do to get more readers

It spiraled out from there. As I grew WorkLoveLife, I began to run across concepts that I was already working with in my day job in marketing. And I was intrigued. Here I had been MySpacing, Facebooking (um, anyone else remember being on Friendster? I was there), Flickring, tagging and tweeting, and mixed up in all this craziness was marketing.

I wrote a few posts that really had nothing to do with Work, Love or Life, but had everything to do brand image, marketing, and social media tools. And they were some of my favorite posts to write. And scrolling through my feeds every day, I would star dozens of articles daily that I wanted to blog about… but they just didn’t seem to fit what I was doing with WorkLoveLife.

One night, not long after my day job had a serious sputter, I sat on the phone with Penelope Trunk, trying to figure out my next move when she spits out the most preposterous idea. “You should be doing social media, Holly,” she says matter-of-factly, as if she’s been reading my tea leaves. “You do it all already. Just start a blog and round out your resume with some bullets by offering to do some social media campaigns for local businesses and friends.”

I considered this and found it hard to swallow that I could offer my thoughts to others on this subject. Then I started looking around my community and saw a major hole. Nobody, and I mean nobody, had any clue when it came to social media. I met with the community in San Antonio, and god love ‘em, they encouraged me. “Holly is social media in Corpus Christi,” Luis Sandoval told someone as he introduced me. And the truth of it hit me. If nobody filled the hole, the snake oil salesmen would show up soon, and I couldn’t have that happen – not to my community, not to social media.

That was about a month ago. Voila, blog. Hello, social media marketing portfolio. And you know, I even ended up falling for the guy who was running the political action group I offered to do a Facebook promotion for.

I love social media.

My new blog is HollyHoffman.com. It’s in it’s infancy, so keep checking back for updates – first up, RSS so you don’t need to keep checking up. And WorkLoveLife isn’t going anywhere. Just doubling up the blogging efforts!

News Flash: Sex is a Distraction

Tuesday, January 6th, 2009

When things ended with Date #4, I made a promise to myself: I wouldn’t get into another relationship for six months. It was clear that I couldn’t handle being in a relationship without losing my momentum in other areas of my life, and I was beginning to see a pattern of jumping from one long-term relationship to another. I’d been a serial monogamist since I was 14. One relationship after another. Some started before others had even ended. It was time for a change.

So, no relationships for six months. I decided that they were simply too big a distraction for the kinds of big things I was trying to achieve – applying to business school, saving for my first house, climbing the corporate ladder, crafting my own business, etc.

Did that mean I wasn’t going to have sex for six months either? I mean, let’s be realistic here. Unfortunately (or fortunately), I don’t really have it in me to sleep with someone I’m not romantically interested in, or rather couldn’t be romantically interested in. I tried the “friends with benefits” thing with GIWS, who actually ended up becoming one of my best friends after our relationship ended, but that got messy fast and I decided for the sake of our friendship that needed to be an “emergencies only” kind of thing.

New Year’s Eve rolls around. And I pick up a guy in a bar. And take him home. Ahem. I. Do. Not. Do. This. OK, well I haven’t done it since like, college. But I sort of figured, why not? I got home at 6 a.m. and slept the whole next day. Then we went out again, and I got home at 10:30 a.m. the next day. And I got a bad cold.

I’ve come to the rapid conclusion that not only are relationships a distraction, but so is sex. You heard me: sex is a distraction.

The pursuit of, anticipation of, before and after of – major distractions. How much time do women spend shaving their legs, bleaching their teeth, plucking their eyebrows, getting or giving themselves manicures and pedicures, shopping for the perfect ass jeans, putting together an outfit for a night out, doing our makeup, blow-drying our hair, posturing at the bar, convincing ourselves we can hunt down a worthwhile guy in a club when we know it’s not true, talking about it with our girlfriends, wondering if he’s going to call, and if so, when? I don’t even know how to figure out how much time guys spend thinking about it, but it’s safe to assume it’s at least 75 percent of their waking hours.

And at the end of the day, you still haven’t studied for the GMAT. You’re too tired to go for a run, and you get such a bad cold from your lack of sleep due to Mr. New Year’s Eve’s snoring that you have to take an afternoon off of work during a critical proving-yourself-in-your-new-promotion phase.

Is it worth it? Is sex just one really big distraction? It’s exciting, enticing, and when it’s good, it’s even a little dirty. But it’s fleeting. And what’s been passed up, what effort has been skimped, that lasts. A lower GMAT score, a lesser business school. A missed run can equal three missed runs since you got out of your groove, then you run a minute-less-than-average mile at your 5K. And being less than 110 percent on your career? Well, I don’t even need to go there.

Perhaps this is really why there’s such a gap between male and female earning after their 20s. It’s a lot more socially acceptable for a man to stay out of relationships while pursuing his career, or in the words of less eloquent men, “getting their shit together.” But that’s not the case for 20-something women. There must be something wrong with us if we’re not doing the sex-dating-relationships thing while pursuing our career goals as well. Somehow, we are less feminine. We become “career ladies” or are seen as ball-busters. We are told that taking our work seriously makes us masculine, and we are given tips on being sexy and career-driven at the same time. Well, that part is actually OK with me. I was clamoring along with the rest of you for Hilary to get rid of the pantsuit (seriously, woman, wear a skirt!).

I think a lot of young women are not necessarily in the settle-down life stage, and yet still feel pressured to date and search for The One in anticipation of the onset of that life stage. Why not embrace that stage? And if you still have too much on your plate, why not take sex off the menu in favor of something that will have a greater impact on your life than getting laid on New Year’s Eve?

So, I’m off it all. Sex, dating, relationships. All of it. At least while I prep for the GMAT this month. When it comes down to it, I’ve got priorities – too many if you ask anyone around me. And sex just doesn’t make the list.

Yeah. Ask me what I think in two weeks.

Photo by Bottom-Feeder via Flickr.

Do Your Job Like It’s Your Business

Sunday, December 28th, 2008

Let me guess: you’re really an entrepreneur at heart; you’re just temporarily stuck in this corporate job, right? One of these days you’re going to bust out of cubicle hell and make a break for the Gen Y holy of holies, owning your own business. And it’s going to be awesome. You’ll be your own boss and you’ll run your company so much cooler than the corporation you’re just biding your time at now. I know. Trust me, I know.

In the meantime, you’re cranking away in front of your PC from 8 a.m. to 6 p.m., fearing layoffs and keeping an impatient eye on the recession economy.

Here’s the thing though: you shouldn’t just be biding your time in your stuffy corporate job. I found in high school and college that the level of my education was entirely up to how much I wanted to learn. I’ve always been one for making the most out of a less-than-ideal situation, and my corporate job is no exception.

I do my job like it’s my own business. I run it like a business, like a separate entity that provides a service to the corporation I work for. I’ve heard it called “innerpreneur” or “interpreneur.” When people ask who I answer to, my boss tells them that I’m like my own little company. Of course, I still answer to him, have to keep regular business hours, only get my allotted 10 vacation days, etc. But he considers me to fairly independent.

Just like in school, I have two options: I can do what’s needed to get by, or I can make the best of it and really learn something useful. Even if you have a lot of built-in structure in your role, you can still take your position and see how to run it like your own company. It’s great practice for when you finally do have your own company, and your superiors will start to be a lot like my parents were when I was in school – they’ll give you more and more freedom as they see you handling it on your own.

What services do you provide?
The most important question you will ask yourself as an entrepreneur is, what am I providing? As an innerpreneur, you need to ask the same question. As a marketing research analyst, I provide accurate, timely research to my clients that is easy-to-understand and useful in their roles.

Who are your “clients”?
As an entrepreneur you will need to determine who your target consumer or client is. In your corporate job, you also have “clients” – those people who consume your services. It might be a certain department or set of departments; it might be your boss. In my corporate role, my “clients” are the advertising departments of four regional branches of our company, as well as smaller clients in other departments.

Have a marketing plan.
By now you’ve certainly been given the advice to “sell yourself” or “toot your own horn.” I never really understood what people meant by that. Was I supposed to run around telling people how wonderful I was at my job? Not quite. I figured this out during the recession when I saw my industry making sweeping layoffs. I knew I needed to sell my position. I set to work selling my services to my clients. I made a list of the services I provided and the benefits to my clients. In other words, I started emailing the managers of the advertising departments and talking directly with the account executives about what I could do to help them do their jobs better.

I do seasonal marketing. I send emails during the holidays (a busy selling period) letting the advertising departments know how I can save them time, and I use the slower periods to extol the virtues of our planning software and my training opportunities. It works. That’s how you sell yourself, and avoid layoffs.

What are your profits and losses?
As the owner of a company, you’re going to get pretty familiar with P&Ls (profits and losses). This is basically a ledger of what’s coming in and what’s going out. I like to think of this process as doing a return on investment (ROI) on my position. Your salary is your “losses” – that’s how much your “business” is spending every year. It’s probably hard to quantify your “profits” – that’s how much you bring in for the company. You probably don’t have a revenue-producing role; it’s most likely more indirect. As a research analyst, I can tie my role to revenue through the research I provide to our advertising department to facilitate sales. Try to think of your position in terms of this. The closer you can tie yourself to revenue, the more secure your job will be.

Are your “clients” satisfied?
Just like I would in my own café (that’s the business I hope to one day own), I check up with my clients to see if they’re satisfied with the services I’m providing. I check in with managers, account executives, my boss, and our corporate offices regularly to see if they’re getting everything they need from me when they need it. I ride out on sales calls periodically to see my product used in the field, and I survey my clients to see what’s missing. I go back to my boss or corporate offices when necessary and/or make adjustments accordingly.

Is there a more efficient way to do this?
One thing we all say we’ll do when we own our companies is cut out all the red tape. If you’re in a publicly traded corporation, there’s only so much you can do (thank you, Sarbane-Oxley) to cut out certain kinds of bureaucracy. But you can eliminate inefficiencies in your role. The four branches I provide services for were running the same report four different ways. I found a way to streamline, and our corporate offices are considering adopting the changes across all 14 branches we own now.

Have a processes manual.
Good god, I do a lot of stuff. I run various weekly, quarterly, twice-yearly and yearly reports. Some need feedback from my “clients” and the rest are run from five different databases. There are processes for running those reports, training new executives, organizing research studies, cleaning up databases, updating research slides, ad nauseum. There’s no way I can keep all that straight in my head. And what happens if I get promoted, laid off, hit by a bus, or move to another company? I’ll have to spend my last two weeks trying to do a brain dump the size of a small country. So, I keep a processes manual. I record how I run this or that report, what it’s used for, who needs it, how often, etc. I also keep track of the flow of these processes. How do the requests for services come in, to whom do they travel when they are completed?

Have job descriptions.
If you’re thinking of running your own show one day, you’ll need to read “E-Myth Revisited.” In it Michael Gerber talks about how even if you’re a one-man show for a while, one day you don’t want to be. You will play a nominal role in your company (if you so choose), watching it run like a well-oiled machine from a distance. It will be a thing of beauty. He recommends that you create roles for your company – a VP of marketing, production, and sales; managers; produc
ers; etc. where applicable. The idea is that even though your name is penciled into all those roles now, later it won’t be. So, I did that with my job. I came up with job descriptions for the different hats I wear, the various services I provide. Sure, they won’t grow like a business would; one person will probably do all those jobs in this position, but I know how to describe every job I do. And my bosses and predecessors will know as well.

What are your hours of operation?
Yeah, I know. You probably don’t have a lot of control over this. However, you might have more than you think if you start thinking about it. It makes sense for my “business” to be open from 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. because that is when my “clients” need my services. That’s when they expect me to be open for business, so those are my hours. If I could legitimately tell my boss that different hours of operation would be better, say because I’m now dealing with outsourcing to India, he would probably give me a fair hearing because everything I’ve done until now has shown that I have buy-in with my “business.”

Photo by ballgame68 via Flickr.

Gen Y Needs a New Definition for Success

Thursday, November 20th, 2008

This is a guest post by Marina Cilona, who writes her own fabulous blog, Connecting Ideas.

When I was younger, at high school or university, I had this concept of a successful person as someone who knew a lot about what they were doing. The successful person I dreamed up in my head had a lot of information and used it to stay in control, move through their day with confidence and ease and solve problems with well-thought about solutions. So for me the key to success has always been knowledge you see, you have to know what you’re doing in order to be successful at it.

I’m not going to lie to you – the successful person I always pictured was me. That was my goal for my job: to have all of the knowledge I needed in order to be confident and strong on a day to day basis. In the past year that I’ve been working I’ve realized that my idea of success was dependent on the assumption that there is a protocol, an established way of doing things, that I would need to learn and become really good at in order to be successful.

Then I got a job in a ‘write your own ticket’ sort of company like so many other new, online media companies are. It’s a company that doesn’t have any age or experience prerequisites for success. It’s a company without an established protocol. Your success in the company I work for depends on how well you understand the fact that anyone can publish and access information on the web. Everyone’s a publisher, a mini media mogul and everyone has control of their attention when it comes to their online viewing. So anything my company publishes online is subject to rapidly changing trends, trends that every single person who uses the net shapes. My boss never lied to me when I started. He said it wouldn’t be easy. It’s supposed to be hard to grasp, evasive even, because online media is not a long established industry. It’s still rapidly developing and that can be hard for someone who had such a simple and static definition of success. How the hell am I supposed to feel successful when there is no established protocol for me to dare I say rote learn and then excel at?

I’ll have days where control will feel too far out of my reach to even connect myself with my original idea of a successful person. My confidence, which is so rooted in my intellectual abilities, my power to actually understand things, will rapidly dwindle and I’ll start to feel that I have no capability. On those days I won’t feel productive or, well, competent and I’ll wonder when someone is going to notice and fire me.

For me these bad days happen when I’m reminded of just how much I don’t understand yet. I work for an innovations company. By its very nature its job is to ‘light up the edges’ by conceptualizing new ways for people to communicate with each other that just don’t exist yet. This means that when I started a year ago I needed to get really comfortable really quickly with not knowing, with just trying and moving forward without clarity. You may say that at 23 I’m still stuck in some adolescent hell where I’ll never build up the confidence to feel successful or truly understand my own capabilities. But it all comes down to learning which makes it worthwhile for me. Even though I’m not learning things that have been tried and tested, I still feel like I’m learning on crack. My fear over how much I don’t know, even on it’s worst days, never makes me want to quit and find a job with more direct tasks and clearly defined project and outcomes. I’m learning too much this way and hey, brick walls are put in place to make sure we understand and prove how badly we want things. So if I want to be successful I need to work harder to understand what that means given the challenges and the unknowns of online media.

The thing is I don’t think I’m alone in this battle. So many jobs that are filled by smart, well-educated and driven Gen Yers are new. They were invented along with new technologies and new ways of doing things that need to be managed and communicated.

If you think this isn’t you, if you think these days never happen to you and you never descend to this level of doubt well I don’t believe you. You may deal with it differently or understand it differently but NO ONE and I say this with complete confidence, spends 100 percent of their time riding the top of the wave. You have to struggle through the current sometimes. Those are the times when you actually learn something and those are the days that I think you’ll feel like you’re working towards your own success.

The point I want to make is that it’s supposed to be hard. But that’s what makes us interesting. Be proud of that. This may not seem like the most profound thing you’ve read but it needs to be written and sometimes, on the bad days, it needs to be reread to remind you of the wall and of why you’re trying to push through it.

Marina writes a blog, Connecting Ideas, about work and relationships (and what happens when you work with your partner). She writes about her thoughts which run the gamut of equal pay, writing, love, intimacy, friendship and generally being in her twenties.

My Bohemian Self Versus My Corporate Self

Monday, October 27th, 2008

I spent a glorious week in New York City earlier this month. My best friend from college lives in hipper-than-thou Williamsburg, Brooklyn, and I spent a few days with her getting to know that neighborhood and its denizens pretty well. Then I spent a weekend in the middle-of-nowhere Pennsylvania, where my best friend from high school got married. As we toured Frank Lloyd Wright’s Fallingwater house marveling at the architecture, and biking the Laurel Highlands that surrounds it, I struck up conversations with intellectuals from Japan, Russia, Israel, France, Italy and the UK. When I returned to Brooklyn, I ate up my favorite Middle Eastern delicacies and gobbled up conversations about great works of literature and laughed my ass off as artist-musician-writer types joked satirically about mass American culture. 

Less than two short hours of returning home from my vacation, I was told I was being promoted. My boss looked me in the eyes and said, this is it, Holly; this is the big time. You do this right and it’s only a matter of time before you’re up there. I went about my day giddy from that high, but something nagged me in the back of my mind. How is this compatible with that wonderful part of myself I had rediscovered in New York only a few days before?

Here I am, this corporate ladder-climber, who could honestly be no-less-thrilled unless Guy Kawasaki himself had sent her an email. And I write this crazy blog that I might be a little embarrassed by if anyone I worked with actually read it, which I’m pretty sure has even kept me from getting a second-round interview. And I want to get my MBA in marketing and entrepreneurship, and I eat up books like Groundswell, Rich Woman, and E-Myth with the sloppy voracity of a pig in a garbage dump. Two of my friends refer to me as “career lady” and my hair stylist knows we have to toe the line between cutting edge and work appropriate. I’m trying to figure out how I can dress J. Crewish without looking so damned yuppie.

Then there’s this other part of me, the part of me that would be happy to be a coffee-slinging barista for the rest of her life, the part that oh-so-briefly dreamt of making the leap to a shared apartment in Brooklyn with four part-time jobs to make ends meet. It’s the part of me that sits in cafes for hours blogging, reading Henry Miller and Ernest Hemingway, and attending political rallies when I’m not supposed to since I work for the media.

How these two halves of myself possibly be at peace with another?

They usually aren’t.

When I had my weekly call with my life coach and told her about my promotion, she heard the hesitation in my voice. Is this at odds with who I am, who I want to be, I asked. What happens when I’m 40 and I look back and wonder how I got caught up on this corporate ladder?

She reminded me that this isn’t forever. I’m not making some huge statement about who I am or what I believe in. Just because I got a promotion doesn’t mean I shouldn’t still be looking at business schools and applying. This will lead to other things, as every previous position has led to new opportunities.

What’s a different perspective you could take on this, she asked me.

I hesitated.

“I could be like, a bohemian corporate climber?” I asked more than stated.

I could be the blogging, intellectual, semi-rebellious analyst, the manager who challenges the old way things are done, and bringing a new kind of savvy to the business table.

Isn’t that what this whole Gen-Y thing is supposed to be about? Changing the face of achievement in the workplace, challenging the definition of success, and infusing our workplaces with new ideas?

My life coach rocks

Monday, October 6th, 2008

I believe that everyone ought to have a personal board of directors in their life… especially in your 20s. I’m only six years into this (thank god it’s halfway over!), but figuring out finances, romances, career aspirations, and general living sense eludes me from time to time. I seem to bump along fine for a few months, then WHAM! I get something that completely throws me off-kilter. I was just entering shaky ground when I met Jenny Ferry, a life coach.

Now, Jenny and I have never actually met, but I can imagine exactly how she would be from our phone and email interaction. Her warmth actually radiates in every hello via phone and every earnest closing of an email. Not many people can pull off that kind of emotion with sincerity, in this skeptic’s book.

Jenny specializes in helping twenty-something women find direction in whatever it is their having trouble with. We started by identifying what that might be for me. Just picking one or two things to work on was a challenge in and of its self. I believe my words were, “Ugh. Where do I start??” I was working two jobs, running my small business and writing this blog. I was in a new relationship and I was training for a half-marathon. I was just about to freak out.

I took a quick diagnostic survey. The career portion practically leapt off the page at us. That was definitely where we needed to start. Then there was this “fun” category. Fun? What’s that? Work is fun, I said. Heh. We were still going to work on it. “We’ll just sprinkle it in,” Jenny said. I could go along with that.

We tackled my four jobs first. I told her I felt like I had the ability to do all of these really great things, but I didn’t know how to pick just one, or even two to pursue. She helped me break it down and get it on paper. Once we did some simple evaluation and took a look at it, I was blown away. Right there, in black and white, I could see what was most important to me out of my four “jobs.” Blogging was by far and away my number one passion. It was followed closely by my marketing job, then came the café (which lost major points in the income category), and trailing abysmally behind was the one I was putting the most effort into – my IT company. According to that sheet of paper, it was my least favorite thing to do. And I had to agree.

“What can we take off your plate?” Jenny asked. Jenny always asks the hard questions. I drew my breath in sharply and deeply. Hearing me, she said, “Why don’t you spend some time on this one. Let me know what you come up with.” I talked over it with friends, and I thought about it. I looked at that sheet of paper and my decision was clear. I’ve since put the company on indefinite hold. I still have one client who doesn’t require much attention at the moment, but no efforts are being made to attract new ones. I’ve been able to concentrate on my blog more and to scale back my hours at the café so that it’s less work and more just-for-fun.

Jenny challenges me to step outside my boundaries in order to pursue what I want. At her suggestion, I have: asked for my hours to be changed at work, found a mentor at the corporate level, taken a relaxing bath, and have begun researching business schools for my MBA. I didn’t even know I wanted to get an MBA before I started working with Jenny. I was afraid to say that I want the thing that everyone says I don’t need.

One major exercise we did was crafting my life purpose statement. This single sentence would be a tuning fork for my entire life that I could use at any point to see if I was “in tune” with what I felt my life’s purpose was. I was definitely skeptical. After all, I’ve spent at least 14 years trying to find my purpose in life. I was a philosophy major, for crying out loud. In one hour, I’m going to find my life purpose. Yeah, right.

Yeah, right! My life purpose statement kicks some major ass. It is Holly with a capital H. I can go through my week knocking that tuning fork and know pretty much whether or not I’m lined up with my life’s purpose. It soothes me, it invigorates me, but most importantly, it reminds me of who I am and who I want to be. A life purpose statement is really personal, so I’m not going to share it here. You’ll just have to become friends with me and ask.

What Jenny does as a life coach is help define my goal and bring it into focus. We find my obstacles, which are usually my own limits, and then she promptly challenges me to knock them down. She does this with warmth, passion, enthusiasm and empathy. If we were in the same town, I have no doubt every meeting would end with a squeeze. But the woman will make you work – trust me. And in that work, you find yourself. You find these amazing little gems (courage, confidence, self-awareness) that were already inside of you, but you just didn’t know how to access.

I feel more in tune with myself and with my goals, and I feel more confident in the path I’m taking to achieve them. So often my 20s have felt like blindly groping for I-don’t-know-what in a black room. Jenny helps me shed a little light on what I’m looking for and how to grab it.

It's not your job to be smart anymore

Tuesday, September 9th, 2008

What is it that I loved about college? I’ve been trying to figure it out because I’ve been thinking about grad school again. I think about grad school about once a year (I think it’s the school-supply air of fall that does it), and wonder if I ought to revive my collegiate goal of becoming a professor. It still appeals to me, and my latest variation includes a marriage of my two fantasies – adjunct professor and business owner.

But really, I think I just want to be in college again, to be a student again. I was a good student. I mean, I was really good at it. I’d really like to give my senior year another shot though. I used to brag about the fact that I was drunk when I wrote the majority of my 83-page thesis in just one month. I got an A-. Imagine what I could’ve done sober.

I did love being a student. I loved to read and extract the ideas, put them in a historical context, spin them together with something new. I could write a 12-to-15-page paper on almost anything in 3.4 hours and consistently earn high marks. One professor like my ideas on Kurt Vonnegut and Thorstein Veblen so much, he invited me to do an independent study with him.

None of that matters in my job, and it doesn’t matter in the majority of the business world. I’m sure there are companies and positions where it does matter, but the reality is that once you leave college, nobody is asking you to make a business of having an informed mind, questioning the way your mind works, or finding an outlet for your creativity. That’s been the truth I’ve found anyway.

And that’s fine for a lot of people. But four years after graduation, I find myself craving it again. I’d left college with the idea that I needed a year or two of “life” before going to grad school, so I didn’t burn out, so I could be sure. I sure have lived, that’s certain.